A reservation only guarantees the rate once confirmed with a credit card deposit and displays the customer’s preferences for a pick-up location, drop-off location, rental time, rental date and equipment type.
The pickup location, drop-off location, rental time and date selected in a reservation is a preference only, and if a selected preference is not available, budget truck rental (“btr”) reserves the right to offer alternatives to a client.
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All equipment selected on a reservation is subject to availability at the time of pickup. If the requested equipment is not available, btr reserves the right to substitute the equipment at no additional charge to the customer.
Rates booked online do not include taxes, fees, surcharges, additional accessories, protection plans purchased at time of rental, required refundable deposit, moving supplies or other applicable charges. charges will be provided at the time of pickup.
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If a customer needs to cancel or modify a reservation in any way, they must contact btr at least 48 hours prior to the pickup date and time listed on the thank you page and in the confirmation email. a customer should contact the btr pickup location provided on the thank you page and in the confirmation email or call 1-800-462-8343. If btr is not notified within this time period, a $75 cancellation fee may be charged to the customer’s credit/debit card. With a request to modify the pick-up location, drop-off location, rental time, rental date and/or equipment type, the reservation fee may be subject to change.
customer will be charged a $75 no-show fee if a rental agreement is not opened within 24 hours of the proposed pick-up time.
In the online reservation system, the estimate gives one-way customers enough time to complete their move safely. travel time estimates for one-way rentals are estimates only. mileage and trip length may vary from budget estimates. budget will allow customers to purchase additional days or miles by contacting the budget truck rental pickup location listed on the thank you page directly. during regular business hours and prior to pickup, a customer can add days at a rate of $70 per day and miles at a rate of $0.70 per mile. if a customer reserves additional days and/or miles at the time of pickup or after pickup, $85 per day for additional days and $0.85 per mile for additional miles will be charged. additional days and miles paid in advance are non-refundable, including those purchased but not used.
For local rentals, customers will be charged for the actual miles and days used on the equipment.
no online discount may be combined with any other discounted rates, promotions or offers.
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For one-way rentals, the average deposit is $150. for local rentals, the average deposit amount is higher by $150 or 1.5 times the total estimated rental charges, but may be higher in certain metro areas.
If a customer chooses to pay for a rental by credit or debit card, the cardholder must be present with their credit/debit card at the time of rental.
At the time of rental, budget will require two forms of current and valid identification from the person signing the rental agreement. Acceptable forms of identification include: a U.S. valid. Issued driver’s license, state issued ID, passport, social security card, vehicle registrations, phone bill and/or military ID, place of business photo ID, major credit card, and paycheck or pay stub . the budget will also require a u.s. valid. driver’s license issued to all drivers of rental equipment.
All towing equipment is recommended based on trailer manufacturer’s guidelines and vehicle-specific information provided by the customer. different vehicles may require different towing equipment. Some vehicles may not be suitable for towing and should not be attempted if they exceed the towing manufacturer’s guidelines. budget is not responsible for damages incurred during the use of the towing equipment and does not guarantee that said equipment is fit for the particular use. budget truck will connect the towing equipment to the rental truck at the time of pickup, but you may not drive the towing vehicle to the towing equipment. this will be the customer’s responsibility. budget truck will provide an instruction sheet that explains the proper way to drive a vehicle on our towing kit.
Local rentals returned late are subject to the following fees:
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- local rentals, returned after the contracted return date, will be subject to an additional daily charge of 100% of the prevailing daily rate, plus 100% of the daily rate for any protection products and accessories additional.
